Why is my Cash App account temporarily locked?

December 16, 2020 • By Custhelp

Why is my Cash App account temporarily locked?

Why is my Cash App account temporarily locked?

People go through various types of technical problems while using the Cash app application. We genuinely do not want our valued customers to face any of these. Hence, we are here to assist you with some really important things. There can be numerous issues but the most frustrating of them all is the locked Cash app account. There can be numerous reasons behind it but if you know how to tackle the situation then no reason can stop you from accessing your account.
Generally, people lost access to their accounts because they forgot the password. In this situation, they create a new account and continue to make payments from that. But what if you have money in your old account and you can access it. It can be frustrating for customers to lose access to a Cash app account that has money in it. You are easily able to access your old account by merging it into the new account.
Apart from this, entering the wrong password can also lock your account. If you have entered the wrong password and your Cash app account is locked then you can fix it by resetting the password.
To reset the Cash app password, open the login page and click on the forgot password option showing near the “Sign in” tab.
On the next step enter the Cash app registered email address.
You will receive a password reset link on this email id.
Locate the email and click on the password reset link and set up a new password for your account.
Make sure to reset the password through the link immediately as you get the link, otherwise it will get expired. You can also contact the support team for more assistance.

How can I unlock my Cash app account?

The best way to unlock Cash app account is to merge it with a new one. Generally, customers create a new account when they lose access to their old Cash app account. But this is not the correct way to discontinue a Cash app account. Hence, anyone can access your account using your phone number or email address. So, if your old Cash app account is locked accidentally then you can access it again by merging it to a new account.
You can merge a Cash app locked account to a new one by creating a new account with the same details. Further, you can follow the below steps to get through it easily.
First of all, you have to create a Cash app account with the same details that you have used in the old account.
So, unlock your device and open the Cash app on it.
Create an account and go to the profile section. It should be on the top right corner of the home screen.
Then click on the “Personal” option from the menu. Add your Phone number and email there. Also, add your debit card, bank account, and verify your account by providing an SSN.
After this, go to the support section and search for the “Can’t access my old account” option.

Click on the option to raise a merge request.

After receiving your request, the Cash app executives will call you to verify the details of your old account. If everything goes fine, they will approve your merging request.
The above steps are the simplest ones to unlock Cash app account that you have lost access to due to entering the wrong password. Moreover, you can contact the Cash App customer service team if your Cash app blocked for a different reason. They will help you more to get out of this issue and Cash app unlock account.

 

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